Implementation guide

HISx implementation — from kickoff to go-live in 6–12 weeks

A structured 5-phase implementation covering configuration, data migration, staff training, and go-live support. Most pharmacy and hospital deployments reach go-live within 10 weeks of kickoff.

Pharmacy chain (3–5 branches)
6–8 wks
Focused 4-module deployment
Nursing home / small hospital
6–8 wks
5-module standard deploy
Multi-specialty hospital
8–12 wks
Full 8-module deployment
Diagnostic lab
5–7 wks
Lab inventory + billing
Five-phase implementation

What happens between kickoff and go-live

Each phase has defined deliverables, clear owner responsibilities (Quantbit vs hospital team), and a sign-off checkpoint before the next phase begins.

1
Phase
Discovery & configuration design
We map your existing workflows — purchase approval hierarchy, pharmacy counter setup, ward structure, NDPS items list, billing discount matrix, and reporting requirements. Configuration decisions are documented and agreed before any system setup begins.
Workflow mappingApproval matrix designItem master scopeLocation hierarchyIntegration requirements
1–2 weeks
2
Phase
System configuration & data migration
HISx is configured to your facility — item master loaded, vendor master imported, approval matrix configured, storage locations set up, Schedule H/NDPS item flags applied. Opening stock data migrated from your existing system or Excel files.
Item master migrationVendor masterOpening stockApproval rulesNDPS flagsBilling matrix
2–3 weeks
3
Phase
User acceptance testing (UAT)
Your pharmacy team tests HISx against your real workflows — raising PRs, processing GRNs, dispensing medicines, completing NDPS double-signature, generating compliance reports. Issues are captured and resolved before go-live.
Procurement cycle testingFEFO dispensingNDPS double-signatureBilling reconciliationReports
1–2 weeks
4
Phase
Staff training
Role-based training for each staff group — pharmacists (dispensing, FEFO, returns), store keepers (GRN, indent, expiry monitoring), pharmacy managers (reporting, compliance), purchase team (PR/PO, GRN), billing staff (patient billing, day-end reconciliation).
Pharmacist trainingStore keeper trainingManager reportingBilling teamPurchase teamTraining documentation
1 week
5
Phase
Go-live & hypercare support
Go-live on an agreed date. Quantbit implementation team available on-site or remote for the first two weeks — supporting staff through real transactions, resolving edge cases, and ensuring smooth operations. Transition to standard support after hypercare period.
Parallel run (optional)Go-live day support2-week hypercarePost-go-live reviewSLA support handover
2 weeks
Post go-live

Ongoing support after implementation

Go-live is not the end of the engagement. Quantbit provides structured support to ensure HISx continues delivering value as your operations evolve.

SLA-based incident support

Priority 1 (system down): 4-hour response. Priority 2 (critical function affected): 8-hour response. Priority 3 (non-critical issue): next business day. Support via email, phone, and WhatsApp for India and Oman teams.

Quarterly health reviews

Quarterly review with your pharmacy manager — system usage patterns, unused features worth activating, performance optimisation, and upcoming ERPNext and HISx version updates.

Version upgrades

ERPNext and HISx version upgrades managed by Quantbit — scheduled in low-activity windows, tested before deployment, with rollback plan if required. No surprise breaking changes.

Ready to start your HISx implementation?

Book a demo and we'll walk you through the implementation plan for your specific facility type and module requirements.

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