| Problem and outcome |
Define the decisions, failures and reconciliations the purchase must improve |
Business case and outcome register |
Success measures precede product comparison. |
| Scope boundary |
List entities, locations, processes, users, reports, devices and integrations |
Scope schedule |
Day-one and later phases are separate. |
| Product fit |
Validate representative workflows using business data and exceptions |
Demo and fit-gap evidence |
Roadmap claims are not treated as delivered capability. |
| Delivery model |
Confirm method, named team, responsibilities, timeline, dependencies and acceptance |
Statement of work |
Resources and decision turnaround are realistic. |
| Data and integration |
Define migration, ownership, interface scope, monitoring and support boundaries |
Data and interface schedules |
Control totals and failure recovery are included. |
| Security and service |
Review access, audit, hosting, backup, recovery, incident and service levels |
Security and support schedules |
Evidence supports material claims. |
| Commercial model |
Normalise one-time, recurring, usage, change and exit costs |
Comparable total-cost model |
Assumptions and escalation are explicit. |
| Contract and lifecycle |
Negotiate acceptance, change, IP, data rights, renewal, termination and transition |
Executed contract |
Operational promises are enforceable terms. |