| Software and subscription |
Price users, modules, entities, storage, environments and usage assumptions |
Vendor quotation and licence terms |
Renewal and escalation are disclosed. |
| Implementation services |
Estimate discovery, design, configuration, testing, cutover and stabilisation |
Statement of work |
Deliverables and acceptance are defined. |
| Data migration |
Cost profiling, cleansing, mapping, trial loads, reconciliation and archive |
Migration scope and source profile |
Data quality assumptions are explicit. |
| Integration and devices |
Include APIs, middleware, hardware, certification, monitoring and support |
Interface and device schedule |
Third-party costs are separated. |
| Infrastructure and security |
Include hosting, network, backup, recovery, monitoring and security controls |
Architecture and service plan |
Responsibility boundaries are clear. |
| Training and change |
Plan role training, materials, practice, communication and adoption support |
Training and change plan |
Attendance is not treated as competence. |
| Internal team effort |
Value sponsor, process owner, data, testing, IT and user time |
Resource plan and loaded cost |
Backfill and opportunity cost are visible. |
| Ongoing support and change |
Include support, administration, upgrades, compliance and future enhancement |
Operating budget and contract |
Recurring cost is separated from project cost. |